FAQs
Orders & Shipping
How long does delivery take?
We aim to dispatch all orders within 24 hours on working days. Standard UK delivery typically takes 2-3 working days after dispatch. You will receive a tracking notification once your order has been shipped.
Do you offer free delivery?
Yes, we offer free standard delivery on all orders to mainland UK. Orders are dispatched from our warehouse in Burnley, Lancashire.
Can I track my order?
Yes. Once your order is dispatched you will receive a tracking number by email so you can monitor your delivery in real time.
Do you deliver outside mainland UK?
We primarily serve mainland UK. For deliveries to Northern Ireland, Scottish Highlands, Islands, or international destinations, please contact us at sales@rubberfloorings.co.uk for a delivery quote.
Returns
What is your returns policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Cut-to-size or custom-cut products cannot be returned unless they are faulty. Please contact us before returning any goods.
What if my order arrives damaged?
If your order arrives damaged, please take photos and contact us within 48 hours at sales@rubberfloorings.co.uk or call +44 1282 270214. We will arrange a replacement or refund as quickly as possible.
How do I return an item?
Email us at sales@rubberfloorings.co.uk with your order number and reason for return. We will provide a returns reference and instructions. Customers are responsible for return postage unless the item is faulty.
Sizing & Cutting
Can rubber flooring be cut to size?
Yes. Many of our rubber flooring products are available cut to any length you need. Simply enter your required length at checkout for roll products, or contact us for custom cut orders.
How do I measure for rubber flooring?
Measure the length and width of your floor area in metres. We recommend adding 5-10cm allowance on each side for trimming. For tiles, divide your floor area by the tile size to calculate quantity needed.
Can I cut rubber flooring myself?
Yes. Most rubber flooring can be trimmed with a sharp utility knife and a straight edge. We recommend using a metal ruler as a guide for clean, straight cuts.
What thickness do I need?
For light domestic use such as garages, 4-6mm is typically sufficient. For gyms and commercial use we recommend 6-10mm. For heavy-duty industrial use, 12mm or thicker rubber is ideal.
Sales, Promos & Coupons
Do you offer discounts for large orders?
Yes. We offer volume discounts on large commercial orders. Please contact us at sales@rubberfloorings.co.uk or call +44 1282 270214 to discuss a bespoke price for your project.
Do you have trade prices?
Yes, we work with trade customers including gyms, schools, contractors, and landlords. Please contact us to set up a trade account and receive preferential pricing.
How do I use a discount code?
Enter your discount code in the promo code field at checkout. The discount will be applied automatically before payment.
Product Questions
Is your rubber flooring suitable for outdoor use?
Some products are suitable for outdoor or wet area use, such as our playground safety mats, rubber grass mats, and wet area matting. Check the individual product description or contact us if unsure.
Is rubber flooring safe for children and pets?
Yes. Our rubber flooring products are non-toxic and safe for use in homes with children and pets. Many products are used in schools, nurseries, and playground applications.
How do I clean rubber flooring?
Sweep or vacuum regularly and mop with warm water and a mild detergent. Avoid harsh solvents or oil-based cleaners as these can damage the rubber surface.
Still Have a Question?
Please email us: sales@rubberfloorings.co.uk or call: +44 1282 270214. We usually respond within one business day.